PRIVACY POLICY
Effective Date: September 21, 2026
Paws & Claws Pet Sitting (“Paws & Claws,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, use our services, or access our client portal.
Information We Collect
We may collect:
- Name, email address, telephone number, and mailing or service address
- Pet names, species, breed, age, health, medication, behavior, feeding, walking, and care instructions
- Home-access instructions, alarm information, keys, garage codes, and other service-related details
- Appointment dates, service preferences, invoices, and payment history
- Information submitted through contact forms, email, telephone, text messages, applications, or other communications
- Information provided in sitter or employment applications
- Website information, such as IP address, browser type, device information, pages visited, referring website, approximate location, and visit date and time
- Payment-related information necessary to invoice you and process payments
Please do not submit Social Security numbers, financial-account passwords, complete payment-card numbers, security codes, or other highly sensitive information through the website, ordinary email, or text messages.
Client Portal, Scheduling, and Online Payments
Paws & Claws uses Time To Pet, provided by Sweet Spearmint Software, LLC, as its client portal, scheduling, communication, invoicing, and online-payments platform.
When you create or use a Paws & Claws client account through Time To Pet, we may collect and process your name, contact details, service address, pet information, care instructions, appointment details, communications, invoices, payment methods, and payment history. This may also include home-access instructions, medication details, emergency contacts, and other information you provide for pet-care purposes.
Time To Pet may allow you to:
- Create and manage your client profile
- Add and update pet information
- Request, schedule, modify, or cancel services
- View upcoming and completed appointments
- Communicate with Paws & Claws
- View invoices and payment history
- Add or manage payment methods
- Pay invoices using available payment options
- Receive service-related email, text, push, or portal notifications, where enabled
Time To Pet and its service providers may process personal, appointment, technical, and payment-related information to provide these functions, maintain security, process transactions, and support the platform.
Payment information may be processed through Time To Pet and its payment-processing providers. Paws & Claws generally does not receive or store complete payment-card or bank-account credentials on its own systems.
Your use of Time To Pet may also be subject to Time To Pet’s privacy policy and applicable terms. Paws & Claws controls the information it submits to and uses through the platform, while Time To Pet operates the underlying technology and processes information on our behalf or as otherwise described in its own policies.
How We Use Information
We may use personal information to:
- Respond to inquiries and communicate with you
- Schedule, provide, administer, and improve pet-sitting services
- Coordinate pet care, access, emergencies, payments, and appointment changes
- Manage client accounts, appointments, invoices, and payments through Time To Pet
- Evaluate sitter applications
- Maintain business, accounting, insurance, and service records
- Send service-related notices and, where permitted, marketing communications
- Operate, maintain, secure, and improve our website and client portal
- Detect fraud, misuse, security incidents, or other unlawful activity
- Comply with legal obligations and protect our rights, property, clients, employees, pets, and others
How We Share Information
We do not sell or rent personal information.
We may disclose information to:
- Employees, contractors, sitters, and service providers who need it to perform services or operate our business
- Time To Pet and its related service providers, which provide client-portal, scheduling, communication, invoicing, payment-processing, account-management, and related business functions
- Website hosting, email, scheduling, payment, customer-management, analytics, communications, and security providers
- Professional advisers, insurers, accountants, attorneys, or similar providers
- Emergency services, veterinarians, property managers, or other persons when reasonably necessary to protect a pet, person, property, or public safety
- Government authorities, courts, or law-enforcement officials when required by law or legal process
- A successor or buyer if our business or assets are sold, transferred, or reorganized
Service providers may process information on our behalf and may be located in the United States or other jurisdictions.
Website Analytics and Cookies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website traffic, and improve performance.
The website may use Google Analytics or similar analytics services. These services may collect usage information, including cookies, IP-related information, device information, and browsing activity.
You can control or delete cookies through your browser settings. Disabling cookies may affect certain website functions. Third-party services used on our website or through our client portal may place their own cookies or tracking technologies, and their own privacy policies may apply.
Communications and Marketing
We may contact you by email, telephone, text message, or other methods regarding inquiries, appointments, services, payments, emergencies, or account administration.
Where required by law, we will obtain consent before sending marketing messages. You may opt out of marketing emails by using the unsubscribe instructions in the message or by contacting us. You may opt out of marketing calls or texts by contacting us, although you may still receive necessary service-related communications.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our interests.
Information stored in or processed through Time To Pet may be retained according to Paws & Claws’ business and legal retention needs and, where applicable, Time To Pet’s retention, backup, and security practices.
When information is no longer needed, we may delete it, anonymize it, or securely dispose of it.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, email system, online transmission, or storage system is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
Third-Party Websites and Services
Our website and client communications may link to or use third-party services, including Time To Pet. Time To Pet may be accessed through its website, a customized client-portal link, or a mobile application.
Third-party providers may have separate privacy policies and terms. Paws & Claws is not responsible for the privacy practices, security, or content of third-party services.
Your Privacy Choices
Depending on applicable law, you may request to:
- Know what personal information we maintain about you
- Correct inaccurate information
- Request deletion of information, subject to legal and operational exceptions
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Ask questions about our privacy practices
To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.
Florida and Other State Privacy Laws
We are based in Florida and primarily serve local clients. We will handle privacy requests according to applicable law. This policy does not limit rights that cannot legally be waived.
If our business becomes subject to a comprehensive state privacy law or serves individuals in a jurisdiction with additional privacy requirements, we may provide additional notices or rights required by that law.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Your continued use of the website or services after an update means the revised policy applies to information collected afterward.
Contact Us
Paws & Claws Pet Sitting
162 Roberts Village Court, #1401 St. Johns, Florida 32259
Email: pncpetsitting2007@gmail.com
Phone: 904-635-5396
This Privacy Policy applies to information collected through this website, the Time To Pet client portal, and Paws & Claws business communications and services.
Last updated: September 21, 2026
